I have done some damage to my accommodation, what should I do?

You should inform the team of any damage that occurs to the accommodation during your stay so that we can identify costs and resolve the situation as soon as possible.

In the event of damage to equipment and/or infrastructure of the accommodation, an assessment will be made of the amount to be repaired or refunded, which may take up to 30 days.

We will contact you to inform you of the amount before it is removed from your account. The total amount may include material, transport and labour costs. Any compensation costs for subsequent guests who are rehoused or deprived of any contracted amenities due to the damage to the accommodation may also be charged.

Please contact us as soon as possible to avoid escalating costs.

Damage to equipment and infrastructures that are proven to be the result of normal use and wear and tear will not be charged to the guests.

I've lost my accommodation keys, what now?

If the keys to your accommodation have been lost, let us know as soon as possible in order to guarantee your safety.
The cost of returning your keys, changing the cannons and labour will be subtracted from the deposit.

For more information please consult the General Booking Conditions or contact our Customer Service

I want a cleaning during my stay, what should I do?

For extra cleaning during your stay just contact us by e-mail reservas@sursuites.com or call + 34 649 165 182

Cleaning must be requested at least 24 hours in advance and will have an associated cost.

Do I have to be in the accommodation during cleaning?

Permission will be requested to enter the accommodation on the scheduled date for cleaning.
Our team has access keys to the accommodation, we suggest that you leave them free so that we can work as efficiently as possible.